Return & Refund Policy
Your satisfaction matters. Here is how our return and refund process works.
Return Window
3-Day Return Policy
You may return or exchange your item within 3 days of delivery if it does not match the description or has a defect.
How to Initiate
Contact us via WhatsApp or phone with your invoice ID and reason for return. We will guide you through the process.
Eligible Returns
- Wrong product or size delivered
- Product has manufacturing defects
- Product significantly differs from listing images
- Item is unused, unworn, and in original condition
Non-Returnable Items
- Items worn, washed, or altered
- Items returned after 3 days
- Items damaged by the customer
- Sale or clearance items (unless defective)
Return Process
1
Contact us with your invoice ID and photos of the issue
2
Our team reviews and approves the return request
3
Send the item back via courier (return shipping paid by buyer)
4
Receive replacement or refund within 3-5 business days
Refund Information
Refund Options
- - Full refund to bKash/Nagad
- - Product exchange (same or different item)
- - Store credit for future purchases
Processing Time
- - Refund initiated within 3-5 business days after receiving the item
- - bKash/Nagad refund: same day after approval
- - Exchange: shipped within 2-3 business days
Need Help?
Contact our support team for any return or refund queries.